When you receive a tracking update stating “The Item is Pre-Advised” from PostNL, it means that PostNL has been notified that an international package has been dispatched and is on its way to the destination country. This status is triggered when PostNL is responsible for delivering international packages. The seller in the origin country will provide shipment details to PostNL, and while the package is initially handled by a different carrier, PostNL is aware of its existence. At this stage, the package is still in the origin country and needs to go through customs clearance before being handed over to PostNL for final delivery. It is important to note that this status update indicates that the package is in the early stages of its journey, and more detailed tracking information will be available once it reaches the PostNL delivery infrastructure.
Key Takeaways:
- The “The Item is Pre-Advised” tracking update means that your package has been dispatched and is on its way to the destination country.
- This status is triggered when PostNL is responsible for delivering international packages.
- The package is still in the origin country and needs to go through customs clearance before being handed over to PostNL for final delivery.
- At this stage, more detailed tracking information may not be available.
- Once the package reaches the PostNL delivery infrastructure, you can expect more updates on its progress.
Where is Your Package When you Receive the “Item is Pre-Advised” Tracking Update?
When you receive the “Item is Pre-Advised” tracking update, your package is still in the origin country. It has not yet reached the destination country or been handed over to PostNL for delivery. The package needs to go through customs clearance and be processed by the “Linehaul Carrier” responsible for shipping it overseas. Only after clearing customs and reaching the destination country will the package be dispatched to PostNL for final delivery. Therefore, the location of your package when you see the “Item is Pre-Advised” status is still in the origin country.
If you are wondering why your package has not moved beyond the “Item is Pre-Advised” status, it’s because the initial stages of international shipping take time. Customs clearance procedures and the coordination between multiple carriers can lead to delays. It is important to be patient and allow the necessary processes to take place before your package moves forward in the delivery journey.
Remember, the “Item is Pre-Advised” status simply indicates that PostNL has been notified of your package and is aware of its existence. It does not necessarily mean that your package is stuck or lost. Rest assured that once it reaches the delivery infrastructure of PostNL, you will start receiving more detailed tracking updates.
Why is knowing the package location important?
Understanding the location of your package when you receive the “Item is Pre-Advised” tracking update can help set realistic expectations for its delivery timeline. It allows you to track the progress of your package and anticipate any potential delays that may occur during customs clearance or while it is being handled by the Linehaul Carrier. By knowing that your package is still in the origin country, you can avoid unnecessary worries and trust that it will eventually reach its destination with PostNL.
It is also worth noting that the exact time it takes for a package to move from the “Item is Pre-Advised” status to the next update varies depending on factors such as the origin country, carrier used for the initial stages of shipment, and the tracking service you are using. Patience is key during this phase, but if you have concerns about the progress of your package, it is always advisable to reach out to the seller or PostNL for more information.
| Package Location | Tracking Status |
|---|---|
| Origin Country | “Item is Pre-Advised” |
| Destination Country | Dispatched to PostNL for final delivery |
Keep in mind that tracking updates can vary depending on the carrier and shipping service used. It is always a good idea to refer to the specific tracking information provided by PostNL or the seller for the most accurate details about your package’s location and status.
How Long Until the Next Update?
After receiving the “Item is Pre-Advised” tracking update from PostNL, you may wonder when you can expect the next update on your package. The time until the next tracking update can vary depending on several factors, including the origin country, the carrier responsible for the initial stages of shipment, and the tracking service you are using.
PostNL often states that “Shipping information will be updated,” indicating that more detailed tracking updates will be provided in the future. However, the specific timeframe for the next update can be uncertain. For example, if the seller used China Post for shipping, updates on the package progress within China may be scarce. In such cases, it could take approximately 7 to 10 business days for the package to reach PostNL and for a new update other than “Item is Pre-Advised” to be provided.
To bridge the gap and gain more information on your package’s progress before it reaches PostNL, consider using a universal tracking app like 17Track or ParcelsApp. These apps provide more frequent updates and can give you a better idea of when to expect the next tracking update from PostNL.
Tracking Update Frequency
The frequency of tracking updates can also depend on the carrier and the type of service chosen by the sender. Express or premium shipping services often provide more regular tracking updates, whereas standard shipping services may have longer intervals between updates. Therefore, it is important to consider the shipping service selected when estimating the time until the next package update.
In summary, while the time until the next tracking update can vary, it is generally advisable to allow a reasonable amount of time for the package to reach PostNL and for more detailed tracking information to be provided. Using tracking apps and considering the shipping service chosen can help you stay informed about your package’s progress until the next update is available.
What to do if Your Package is Stuck on “Item is Pre-Advised”?
If your package remains on the “Item is Pre-Advised” status for an extended period of time, it can be frustrating and concerning. However, there are a few steps you can take to address the situation:
- Contact the Seller or Shipper: Start by reaching out to the seller or shipper who sent the package. Inquire about the estimated delivery time and ask for any additional information they may have regarding the status of your package. They should be able to provide you with valuable insights and potentially help resolve the issue.
- Check for Updates: Keep a close eye on the tracking information for your package. While it may remain on the “Item is Pre-Advised” status for some time, there is a chance that it could progress and update to a more specific status. Regularly check the tracking website or app to see if any new information becomes available.
- Reach Out to PostNL: If the seller or shipper is unable to provide satisfactory assistance or if the package has been stuck on the “Item is Pre-Advised” status for an unreasonable amount of time, it may be appropriate to contact PostNL directly. Utilize the contact options provided by PostNL, such as the phone number or Twitter handle, to inquire about the status of your package and seek further assistance.
- Consider Opening a Dispute: In rare cases where all other options have been exhausted and the package remains undelivered, you may need to consider opening a dispute, especially if you made the purchase through a platform that offers buyer protection. Review the terms and conditions of your purchase, and if necessary, follow the appropriate steps to initiate a dispute and seek a resolution.
Remember, packages occasionally experience delays or encounter unexpected issues during transit. While it can be concerning when your package is stuck on the “Item is Pre-Advised” status, taking these steps can help you address the situation and potentially find a solution.
Note: Keep in mind that the above steps may vary depending on the specific circumstances of your package and the policies of the seller, shipper, or PostNL. It’s always advisable to refer to the relevant terms, conditions, and contact information provided by the parties involved.
Example Table: Contact Information
| Party | Contact Method |
|---|---|
| Seller/Shipper | Check order confirmation email or website for contact details |
| PostNL Customer Service | Phone: +31 88 22 55 555 Twitter: @PostNL |
How to Contact PostNL
If you have any general questions or concerns regarding your package or PostNL’s services, there are multiple contact options available to you. PostNL offers customer support through various channels, ensuring you can easily reach out for assistance.
Contact Methods:
- Customer Service Guide: Visit the PostNL website and access their comprehensive guide section, which provides answers to common customer queries. This resource can be helpful in addressing general questions and concerns.
- Phone: You can contact PostNL’s customer service team by phone. Dial their helpline during operating hours: Monday to Friday from 8:30 am to 8:00 pm and on Saturday from 9:00 am to 4:00 pm. Please note that response times may vary due to call volume.
- Twitter: Reach out to PostNL’s customer service via Twitter. Sending a tweet to their official Twitter handle can often provide a quicker response. Make sure to include all relevant details and any tracking numbers or order references in your message.
Remember, if you’re contacting PostNL regarding a package that is stuck on the “Item is Pre-Advised” status for an unreasonable amount of time, it is advisable to contact a representative directly.
By utilizing these contact methods, you can easily get in touch with PostNL’s customer service team for any inquiries or concerns you may have. Whether it’s through their online resources, phone support, or Twitter, PostNL is committed to providing the necessary assistance and keeping you informed throughout the shipping process.
| Contact Method | Availability |
|---|---|
| Customer Service Guide | 24/7 |
| Phone | Monday to Friday, 8:30 am to 8:00 pm and Saturday, 9:00 am to 4:00 pm |
| 24/7 |
Conclusion
In summary, when you receive a “The Item is Pre-Advised” tracking update from PostNL, it means that PostNL has been notified of an international package that is on its way to the destination country. This status indicates that the package is still in the origin country and needs to go through customs clearance before being handed over to PostNL for final delivery.
During this stage, more detailed tracking information may not be immediately available. The time until the next update can vary depending on factors such as the origin country, the carrier responsible for the initial stages of shipment, and the tracking service you are using.
If your package remains on the “Item is Pre-Advised” status for a prolonged period, it is advisable to check the expected journey time based on the shipping service chosen and contact the shipper or PostNL if necessary. Understanding the meaning of the “Item is Pre-Advised” tracking update can help alleviate any concerns or confusion during the shipping process.
FAQ
What does “The Item is Pre-Advised” tracking update mean?
When you receive a tracking update stating “The Item is Pre-Advised” from PostNL, it means that PostNL has been notified that an international package has been dispatched and is on its way to the destination country. This status is triggered when PostNL is responsible for delivering international packages.
Where is my package when I receive the “Item is Pre-Advised” tracking update?
Your package is still in the origin country. It has not yet reached the destination country or been handed over to PostNL for delivery. The package needs to go through customs clearance and be processed by the “Linehaul Carrier” responsible for shipping it overseas.
How long until the next tracking update?
The time until you receive the next tracking update can vary depending on factors such as the origin country, the carrier responsible for the initial stages of shipment, and the tracking service you are using. It could take 7 to 10 business days for the package to reach PostNL and for a new update other than “Item is Pre-Advised” to be provided.
What should I do if my package is stuck on the “Item is Pre-Advised” status?
If your package remains on the “Item is Pre-Advised” status for an extended period of time, the first step is to check the service level used for the shipment. If it has been significantly longer than the estimated journey time, it may be appropriate to start making inquiries or complaints. It is recommended to contact the shipper or PostNL after 14 business days for an airfreight shipment and after a month for a sea freight shipment.
How can I contact PostNL?
You can reach out to PostNL customer service for any general questions or concerns. They have a guide section on their website that provides answers to common customer queries. If your package is stuck on the “Item is Pre-Advised” status for an unreasonable amount of time, it is advisable to contact a representative directly. PostNL offers several contact options, including phone and Twitter. The recommended approach is to reach out to them via Twitter, as it usually provides a quicker response time compared to phone support.
What is the meaning of the “Item is Pre-Advised” tracking update?
When you receive a “The Item is Pre-Advised” tracking update from PostNL, it means that PostNL has been notified of an international package that is on its way to the destination country. This status indicates that the package is still in the origin country and needs to go through customs clearance before being handed over to PostNL for final delivery.