When you order items from Shein, it can be frustrating when the tracking information is not updating. There can be several reasons for this issue. One common reason is that the shipments from Shein are delivered via standard shipping from China, which can take anywhere between 7 and 48 business days. It is important to allow enough time for the order to reach its destination before becoming concerned about the lack of progress in the tracking information.
Another factor to consider is that tracking updates may not occur at every stage of the shipment’s journey, especially if different carriers are involved. Additionally, if the shipment is undergoing customs clearance, there may be delays in updating the tracking information. It is also worth noting that Shein deliveries have been known to encounter problems when they are held at customs awaiting payment of additional tax fees.
In general, it is recommended to use a universal tracking service, such as 17Track or ParcelsApp, to check the tracking status of your Shein order. If the tracking information still does not update, you can contact Shein customer services or the shipping company directly for further assistance. Ultimately, it may be necessary to wait longer for the tracking information to update or for the package to be delivered.
Key Takeaways:
- Shein packages may take 7-48 business days to arrive, so be patient before assuming there is an issue.
- Tracking updates may not happen at every stage of the shipment’s journey.
- Customs clearance can cause delays in updating tracking information.
- Use universal tracking services like 17Track or ParcelsApp to check the status of your Shein order.
- Contact Shein customer services or the shipping company for further assistance if the tracking information does not update.
Possible Causes of Shein Tracking not Updating
There are several possible causes for Shein tracking not updating. It’s important to understand these potential issues to better navigate the situation.
- Shein servers crashed: During peak seasons like Christmas or Black Friday, Shein’s servers may experience high traffic, leading to crashes. This can result in tracking information not being updated in real-time.
- Economy shipping without tracking: If you have chosen economy shipping for your Shein order, it may not come with tracking information. This shipping option focuses on affordability rather than tracking updates.
- Tracking number change: In some cases, your package may change carriers during transit, leading to a change in the tracking number. Shein may not display the updated number, causing confusion regarding tracking information.
- Customs clearance: When a package goes through customs clearance, there can be delays in updating the tracking information. This is a common occurrence that may result in a lack of updated tracking details for a certain period.
- General delays in logistics: Various logistical issues such as vehicle malfunctions, technical problems, staff shortages, or bad weather can affect the progress of the shipment. These factors can cause general delays in the logistics process and impact the tracking updates.
Understanding these possible causes can help manage your expectations and take appropriate steps when Shein tracking is not updating. In the next section, we’ll explore what you can do in such situations.
What to Do When Shein Tracking is not Updating
If you’re facing the issue of Shein tracking not updating, don’t worry – there are several steps you can take to resolve the situation. First, try using a universal tracking service such as 17Track or ParcelsApp. These platforms scan hundreds of carriers to provide you with any available tracking information for your package. Simply enter your tracking number, and they’ll do the rest.
If the universal tracking service doesn’t yield any new updates, you can reach out to Shein customer services for assistance. They have the expertise to contact the shipping service on your behalf and provide you with an update on the location of your package.
In addition, it’s worth directly contacting the shipping company. They may have additional information on the delay and the current whereabouts of your package.
Finally, if all else fails, you may need to exercise patience and wait for further updates. Keep in mind that standard shipments from Shein can have long transit times and a lack of detailed tracking information. It’s important to have realistic expectations and allow for ample time for your package to arrive.
FAQ
Why is my Shein tracking not updating?
There can be several reasons for Shein tracking not updating. One common reason is the shipping method used, which can take between 7 and 48 business days for delivery. Additionally, tracking updates may not occur at every stage or if different carriers are involved. Customs clearance and tax fees can also cause delays in tracking updates. If your package is stuck at customs or undergoing customs clearance, it may take longer for the tracking information to update.
What are the possible causes of Shein tracking not updating?
There are several possible causes for Shein tracking not updating. It could be due to Shein servers crashing during peak seasons, choosing economy shipping without tracking, changes in carriers during transit resulting in an updated tracking number that Shein does not display, customs clearance delays, or general logistical issues such as vehicle malfunctions or bad weather affecting the progress of the shipment.
What should I do if my Shein tracking is not updating?
If your Shein tracking is not updating, you can follow a few steps. First, try using a universal tracking service such as 17Track or ParcelsApp to check if your tracking number details are listed. If that doesn’t provide new information, you can contact Shein customer services for assistance. They can contact the shipping service on your behalf and provide an update on the location of your package. It is also recommended to reach out directly to the shipping company as they may have more information on the delay and the whereabouts of your package. If all else fails, you may need to wait longer for further updates, as standard shipments can have long transit times and a lack of tracking updates.