What if you could control your package deliveries from your phone? UPS My Choice lets you do just that. This free service tracks packages, sends delivery alerts, and more.
Signing up is easy. It only takes a few minutes. You don’t need special skills or lots of paperwork. Soon, you’ll have tools that make deliveries easier and safer.
This guide will teach you everything. You’ll learn how to sign up easily. You’ll get tips to use the service better. And, you’ll find answers to common questions.
By the end, you’ll know how to use UPS My Choice well. You’ll manage your deliveries like a pro. The benefits start right after you sign up.
Key Takeaways
- UPS My Choice is a free service that helps you control your package deliveries
- The sign-up process is straightforward and takes just a few minutes to complete
- You can track packages and receive delivery alerts in real-time through the platform
- The service lets you reschedule deliveries and provide specific delivery instructions
- Peace of mind and greater flexibility come immediately after you finish registration
- This guide covers step-by-step instructions and answers to your common questions
- You’ll learn tips for maximizing the service and getting the most value from UPS My Choice
Understanding UPS My Choice
Getting packages can be hard when you buy things online a lot. UPS My Choice helps you control your shipments. It’s free and lets you choose when and where your packages arrive.
What is UPS My Choice?
UPS My Choice lets you control your packages. The free basic membership gives you key features. You can manage your shipments before they arrive.
This service connects you to your UPS deliveries. You get alerts about what’s coming. It tracks your packages so you always know where they are.
Benefits of Choosing UPS My Choice
UPS My Choice makes getting packages easier:
- Receiving text or email alerts about incoming deliveries keeps you informed every step of the way
- Tracking packages in real-time lets you know exactly where your items are at any moment
- Rescheduling delivery dates gives you flexibility when the original date doesn’t work
- Authorizing shipment release without a signature means packages can be left safely
- Requesting packages be held at UPS Access Point locations provides secure pickup options
- Receiving delivery windows so you know when to expect packages helps you plan your day
The free basic membership includes these main features. UPS My Choice Premium offers more for a fee. It includes earlier alerts and more flexibility.
| Feature | Free Membership | Premium Membership |
|---|---|---|
| Text and email alerts | Yes | Yes |
| Real-time package tracking | Yes | Yes |
| Reschedule deliveries | Yes | Yes |
| Authorize release without signature | Yes | Yes |
| Hold at UPS Access Point | Yes | Yes |
| Delivery window notifications | Yes | Yes |
| Premium customer support | No | Yes |
| Early delivery notifications | No | Yes |
When to Use UPS My Choice Services
UPS My Choice is great in many situations. It’s perfect if you work when packages usually arrive. You can change delivery times to fit your schedule.
Living in an apartment? This service helps protect your packages from theft. You can pick them up at your convenience instead of leaving them in common areas.
Do you shop online a lot? This service makes managing deliveries easy. You can track everything in one place and get alerts about your packages.
Worried about package theft? This service offers solutions. You can choose safe delivery options or hold packages for pickup. You’ll also know when to expect your packages.
Want more control over your deliveries? Try it out. The basic membership is free. Start today and manage your packages your way.
Preparing to Sign Up
Before you start your UPS My Choice account, get your info ready. This makes signing up quick and easy. It’s like preparing for a smooth delivery experience.
What You’ll Need Before Starting
First, collect your contact details. You’ll need a valid email address you check often. This is how UPS will reach you for updates and alerts. Also, have your address where UPS delivers to you ready.
Make sure you have a phone number for UPS to call you. This is for verification and alerts. You can also give a mobile phone for text updates if you want.
Having this info ready makes signing up faster. You won’t have to stop to find something.
- Valid email address you check daily
- Residential or business address for deliveries
- Phone number for verification
- Mobile phone number (optional)
- Proof of address or identity documents
Creating Your UPS Account Credentials
Your password is very important. Choose a strong one that meets UPS’s security rules. Use letters, numbers, and symbols to make it strong.
If you use a password manager, add your UPS password there. This way, you can have strong passwords without remembering them all. Never share your password with anyone.
Your email is your username and how UPS will contact you. Pick an email you check often. UPS will send important messages about your packages and account to this email.
Verifying Your Address Information
Verifying your address is very important. UPS needs to make sure you live at or manage the address you give. This keeps your account safe from people trying to get your packages.
UPS checks your identity in different ways. You might answer questions based on public records or get a code to enter. Some accounts need you to confirm your address with documents.
This step might take a few minutes. But it keeps your account safe from fraud. Once UPS checks your address, you can manage your deliveries and preferences.
Step-by-Step Sign-Up Process
Starting with UPS My Choice is easy and quick. This guide will help you from the start to confirming your email. It’s simple, even if you’re not good with technology.
Accessing the UPS My Choice Registration Page
First, go to the UPS website. Look for the My Choice sign-up area. You can find it by clicking “My Choice” on the main page. Then, click the sign-up button to start.
Use a secure internet connection. This keeps your information safe.
Completing the Registration Form
The form asks for some info. Take your time and fill it out right. Here’s what you need:
- Write your name as it is on official documents
- Give your full delivery address, including suite numbers
- Enter your email and make a password you can remember
- Add your phone number
- Choose how you want to get notifications
You might see extra fields. These are for business info or special delivery needs. They’re not needed but can help.
Make your password strong. Use numbers, letters, and symbols. This keeps your account safe.
Confirming Your Email Address
UPS will send a confirmation email after you submit. This is key to activate your account.
- Look for the email in your inbox
- Check your spam folder if you can’t find it
- Click the link in the email to activate
- Do this fast—the link won’t last long
After clicking the link, your account is fully active. You can track packages and change delivery settings. Enjoy all the membership benefits.
Verifying Your Identity and Address
After you sign up and confirm your email, UPS checks if you’re really you. This step keeps your account safe and makes sure only you can get your packages. It’s like a security check that keeps your stuff safe from bad guys.
Understanding the Verification Process
UPS uses different ways to check who you are. This process is easy but might take a few minutes. They want to make sure you really live where you say you do.
The common ways UPS checks you include:
- Knowledge-based authentication questions from public records like old addresses or loans
- Verification codes sent to your phone or via call
- Document uploads to prove you live there, like a utility bill
UPS might use one or more of these methods. Your method depends on your history and public records.
Completing Identity Verification Steps
Each method needs your careful attention. Here’s how to do each one:
| Verification Method | What You Do | Time Required |
|---|---|---|
| Knowledge-Based Questions | Answer questions about your past. Use real memories and records, not guesses. Wrong answers slow you down. | 5-10 minutes |
| Text or Phone Code | Get a code sent to your phone. Enter it right away as shown. | 2-5 minutes |
| Document Upload | Upload a clear photo or scan of a document with your name and address. Make sure it’s clear and recent. | 10-15 minutes |
For knowledge-based questions: These are about your past. Answer with what you really know. Don’t guess. If unsure, say “I don’t know” instead of making something up. Wrong answers can slow you down.
For code verification: Codes come quickly. Enter it right away. Make sure it’s typed correctly, as codes are case-sensitive. If it expires, ask for a new one.
For document uploads: Choose clear, recent documents like bills or lease agreements. Your name and address must be clear. File size limits apply, so check before uploading.
Troubleshooting Verification Issues
Verification can sometimes be hard. But, there are solutions for most problems.
If you cannot answer the knowledge-based questions: This might happen if you’re new to an address or have a thin credit history. Public records might not have recent info on you. Try a different method, like document upload, which often works better.
If your code does not arrive: Check your phone number in your account. Make sure your phone can get texts. Ask for the code again. If you’re having trouble, ask for a call instead of a text.
If you uploaded a document but it was rejected: Make sure the document shows your current address and name. The image must be clear. Files should be JPG, PNG, or PDF. Try uploading again with a better image.
Contacting UPS customer service: If none of these steps work, call UPS customer service. They can help with an alternative method or answer your questions. You can reach them by phone, chat, or email on the UPS website.
Typical verification timeframes: Most verifications are done instantly or in a few hours. Document uploads might take up to 24 hours. You’ll get an email when your verification is approved.
Don’t worry if verification seems hard. While it can be tricky, UPS customer service is there to help. With patience and the right steps, you’ll get your UPS My Choice service going and enjoy better delivery control.
Setting Up Your Delivery Preferences
After signing up for UPS My Choice, you can customize your package delivery. You can choose how UPS contacts you and where to leave your packages. You can also pick when you want your packages delivered. These settings make getting packages easier and safer for you.
Customizing Notification Settings
Knowing about your packages helps you stay ready. UPS My Choice lets you pick how you get updates. You can choose email, text messages, or both, based on your life.
You can set when you get notifications. Get alerts as soon as a package ships. Or, get them the night before or morning of delivery. You can also get alerts for any delivery changes.
Using more than one way to get notifications is smart. This way, you get updates through your favorite method. It keeps you informed and secure about your packages.
| Notification Type | Best For | Timing Options |
|---|---|---|
| Email Notifications | Detailed information and documentation | As soon as shipped, night before, morning of delivery |
| Text Messages | Quick alerts on the go | As soon as shipped, night before, morning of delivery |
| Both (Email + Text) | Maximum coverage and confirmation | All timing options available |
| Exception Alerts | Unexpected delays or issues | Immediate notification when problems occur |
Establishing Delivery Instructions
Setting up delivery instructions lets you control your packages. You can tell UPS where to leave your packages. You can choose your back door, a neighbor’s house, or your garage.
You might want a signature for important packages. Or, you can pick up packages at a UPS location. You can also ask drivers to leave packages in a safe spot. These options make getting packages easier for you.
You can change your delivery instructions anytime. Need to update where packages go? Just change it. Your delivery preferences can change with your needs.
- Leave at back door for easy access
- Leave with neighbor for security
- Place in garage to protect from weather
- Require signature for valuable items
- Hold for pickup at UPS location
- Leave in safe spot you designate
Setting Up Delivery Windows
UPS My Choice gives you delivery windows. This lets you plan your day better. You know when your package will arrive.
Premium features give you even more control. You might get more precise delivery times or choose specific delivery times. This is great if you get packages often and want exact times.
Use delivery windows to plan your day. Work from home during delivery times. Or, ask someone to be home for your package. This helps you manage your time and keep your packages safe. Your UPS My Choice account gives you control.
Exploring UPS My Choice Features
Registering for UPS package tracking through My Choice opens up a world of control. You can manage your deliveries easily. This makes receiving packages stress-free.
Tracking Your Packages in Real-Time
Real-time package tracking is a big deal. You’ll know exactly where your delivery is at all times.
With UPS My Choice, you get lots of useful info:
- Viewing a map showing exactly where the delivery truck is located
- Seeing the number of stops before theirs arrives at your door
- Getting photo proof of delivery to confirm your package arrived safely
- Accessing detailed shipment history from pickup to doorstep
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This info cuts down on worry about your packages. You’ll know when to expect them. This way, you can plan your day better.
Rescheduling Delivery Dates
Sometimes, the delivery date doesn’t work for you. UPS My Choice lets you change it easily.
Here’s what you need to know about rescheduling:
| Rescheduling Factor | Details |
|---|---|
| How Far in Advance | Reschedule up to 1 business day before scheduled delivery |
| Number of Changes Allowed | Up to 5 reschedules per package |
| Fee Structure | Free for most shipments |
| Best For | Ensuring someone is home to receive packages |
This flexibility lets you adjust delivery dates to fit your life. You can change the date to a weekend when you’re home. Just log into your My Choice account and pick a new date.
Requesting Package Holds and Redirects
UPS My Choice offers smart ways to get your packages. You can choose not to have them delivered to your home.
You can hold packages at convenient spots:
- UPS Customer Centers where you can pick up during business hours
- UPS Access Point locations like retail stores and partner shops
- UPS lockers for 24/7 pickup convenience
Redirecting packages is easy. You can change the delivery location for packages not yet on their final route. Most redirects are free, but some rules apply.
These options are great for keeping your packages safe. They’re perfect for valuable items or when you’re away. You get to choose when and where to pick up your packages.
Understanding Membership Tiers
UPS My Choice has two options. The free version is good for everyday deliveries. The premium tier offers more features for easier package management.
UPS My Choice Free vs. Premium
The free version has useful tools. You get delivery alerts and can track packages in real-time. You can also reschedule deliveries and set signature authorization.
Premium membership adds more benefits. You get two-hour delivery windows and can change delivery times without extra cost. You also get premium customer support, $1,000 package protection, and access to special delivery options.
Premium costs about $35 a year. UPS offers discounts sometimes. Many find it worth it for the convenience and protection.
| Feature | Free Membership | Premium Membership |
|---|---|---|
| Delivery Alerts | Yes | Yes |
| Package Tracking | Yes | Yes |
| Basic Rescheduling | Yes | Yes |
| Signature Authorization | Yes | Yes |
| Two-Hour Delivery Windows | No | Yes |
| Unlimited Delivery Changes | Limited | Unlimited |
| Premium Customer Support | No | Yes |
| Package Protection | Standard | $1,000 Coverage |
| Premium Delivery Options | No | Yes |
| Annual Cost | Free | $35/Year |
Evaluating if Premium is Right for You
Think about your shipping habits. If you shop online often, premium is a good choice. It’s also great for those with busy schedules or who receive valuable packages.
Ask yourself these questions to decide:
- Do you shop online more than twice per month?
- Do you struggle with missed deliveries because you are not home?
- Would you use unlimited delivery changes regularly?
- Do you receive expensive items that need protection?
- Would precise two-hour delivery windows save you time?
If you answer yes to three or more questions, premium is a good choice. It costs about $3 a month. Even two delivery changes can make it worth it. The convenience and support are big pluses for busy people.
How to Upgrade Your Membership
Upgrading is easy. Just log into your UPS My Choice account and go to settings. Look for the membership section to upgrade.
UPS accepts many payment methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Digital payment services
- Your UPS billing account
Your premium benefits start right away. You’ll see them in UPS My Choice without delay. Canceling is easy if you change your mind.
Upgrading to premium is smart if you ship often. But, if you’re happy with free, there’s no need to upgrade. Both options work well for different users.
Managing Multiple Addresses
Many people get packages at different places. You might have a home, work, or vacation home address. UPS My Choice makes it easy to manage all these places in one spot. This saves you time and stress by letting you choose where your packages go.
Having many addresses on your UPS My Choice account gives you flexibility. You can easily switch between locations when your needs change. Your packages will always arrive at the right place.
Adding Secondary Delivery Locations
Adding a new address to your UPS My Choice account is quick. Just log in and find the address settings. Click “Add Address” and enter the full address, city, state, and zip code.
Make sure to type the address right. UPS will check if the address exists. You can add home, work, or commercial addresses.
- Enter the complete street address with apartment or suite number
- Include the city, state, and postal code
- Add a label like “Work” or “Summer Home” for easy recognition
- Set this as your primary address or keep it secondary
- Confirm the address validation from UPS
Switching Between Addresses
Switching between saved addresses is easy. When you get a tracking notice, pick where you want your package. This is great for when you travel or work in different places.
You can change your delivery address up to seven days before your package arrives. Use the UPS tracking page or app to make changes. Pick your preferred address from your list, and UPS updates your delivery right away.
| Time Before Delivery | Action Available | Best For |
|---|---|---|
| 7+ days before | Full address change allowed | Planning ahead |
| 3-7 days before | Address change possible | Quick adjustments |
| Less than 3 days | May require special request | Emergency changes |
Managing Business and Home Deliveries
Keeping business and home deliveries separate helps you stay organized. Label each address clearly in your UPS My Choice account. You might get work packages at your office and personal items at home.
Set different delivery preferences for each location. Your home might need a signature, while your business prefers packages left at the loading dock. UPS remembers these settings for each address.
- Business address: Set delivery instructions for your receiving team
- Home address: Choose safe place delivery options
- Delivery notes: Add specific instructions for each location
- Notification timing: Get alerts at the right time for each address
- Scheduled deliveries: Choose preferred days and times per location
Managing multiple addresses with UPS My Choice keeps your packages organized and on track. Whether you ship to five locations or just two, this feature adapts to your lifestyle.
Mobile App Features and Setup
The UPS mobile app changes how you keep up with your shipments. It puts package management in your pocket. You get delivery updates and control options anywhere, anytime.
Setting up the app is quick. Connect it to your UPS My Choice account for easy delivery management. These mobile features make shipping better than ever.

Downloading the UPS Mobile App
Starting is easy. Go to your device’s app store. Search for the UPS mobile app. Download it for free on iOS or Android.
Open the app and follow the setup. You’ll need your UPS account info. It takes less than five minutes to start using advanced features.
Syncing Your My Choice Account
After downloading, link your UPS My Choice account. Use the same email and password. This syncs your delivery info and settings.
Your account updates on all devices. Changes in the app show up online instantly. This keeps you connected everywhere.
Using Mobile-Exclusive Features
The UPS mobile app has cool features you can’t find elsewhere. Here’s what’s special:
- Get push notifications for real-time delivery updates
- Watch the delivery truck approach on the map view
- Take photos of packages or labels for delivery proof
- Find the nearest UPS drop-off location or Access Point
These features make managing deliveries easy on the go. You can reschedule, request holds, or redirect packages from your phone. The app lets you control your shipments anytime, anywhere.
The mobile app makes your UPS experience better. It brings powerful tracking and management tools to your hands. This makes staying connected to your deliveries easy.
Privacy and Security Considerations
Your privacy is important when you use UPS My Choice. UPS collects certain info to keep your account safe and deliveries smooth. Knowing what they do with your data makes you feel secure.
UPS follows strict privacy rules to protect your info. They take data protection very seriously.
Understanding How UPS Uses Your Data
When you sign up for UPS My Choice, you share some info. This includes delivery addresses, contact details, and package tracking data. UPS uses this to offer services, improve delivery, and send updates about your packages.
UPS shares your info with shippers and third parties as needed by law. But they don’t sell your personal info. They use your data to make your experience better.
Protecting Your Account Information
To keep your UPS My Choice account safe, follow these steps:
- Create a strong, unique password with numbers, letters, and symbols
- Never share your login details with anyone
- Enable two-factor authentication if UPS offers this option for your account
- Review your account activity regularly for unauthorized changes
- Watch for phishing emails that impersonate UPS and ask for passwords
- Log out immediately when using shared devices like computers at libraries or schools
Legitimate UPS communications come from official UPS email addresses ending in @ups.com. Real UPS messages have tracking numbers and package details. Scams have bad spelling, ask for passwords, or have suspicious links. Delete any message that seems off. Call UPS customer service if you’re unsure.
Managing Communication Preferences
You control what messages you get from UPS. You can choose to receive promotional emails, surveys, and partner offers. But you’ll also get important delivery updates.
To change your communication settings, log into your UPS My Choice account. Find the notification settings. You can unsubscribe from marketing emails anytime. UPS respects your choices and never sends unwanted emails after you opt out.
Troubleshooting Common Issues
Starting with UPS My Choice should be easy. But sometimes, you might face small problems. Don’t worry, most issues have simple fixes. This section will guide you through common problems and how to solve them.
Resolving Sign-Up Problems
The registration page might not load sometimes. This is common but can be fixed quickly. Try using a different browser. What works in Chrome might not work in Firefox or Safari.
Clear cache and cookies from your current browser. These files can slow things down. If the page won’t load after that, check your internet connection.
Make sure you have a strong signal. Move closer to your router or switch to mobile data. Sometimes, your connection drops without you noticing.
Address verification errors happen when your info doesn’t match UPS records. Make sure your address is correct. Check for spelling mistakes and extra spaces.
If you see error messages, contact customer service. They can help.
Missing the verification email is frustrating. First, check your spam and junk folders. Gmail and Outlook might put UPS emails there.
If you don’t find it, request a new verification email. Double-check that your email address is correct. Small typos can prevent emails from reaching you.
Identity verification questions might confuse you. These questions check if you really own the account. Read each question carefully before answering.
If you don’t recognize a question, contact customer service right away. They can help you through the process.
Fixing Notification Issues
Delivery alerts are super helpful when they work right. Sometimes, you won’t get notifications. Let’s fix that together.
First, make sure notifications are enabled in your account settings. Log into UPS My Choice and look for your notification preferences.
Next, verify that your email addresses and phone numbers are correct. A single wrong digit stops messages from reaching you. Double-check each one character by character.
Your phone carrier might block text messages accidentally. Contact your carrier to make sure they aren’t filtering UPS messages.
The UPS app needs permission to send you alerts. Check your phone’s app settings and confirm that the UPS app has notification permissions enabled. Without this permission, you won’t get any delivery alerts on your phone.
Remember that notifications are only sent for UPS shipments. Packages from other carriers won’t trigger UPS alerts. This is important to understand so you don’t think something is broken when it’s working exactly right.
| Issue | Solution | Expected Result |
|---|---|---|
| Not receiving notifications | Enable notifications in account settings and verify contact information | You’ll get alerts for all UPS deliveries |
| Wrong email or phone number | Update your contact details in account settings | Messages arrive at the correct address |
| Carrier blocking text messages | Contact your mobile carrier about SMS filtering | Text alerts come through without delays |
| UPS app missing permissions | Grant notification permissions in phone settings | App sends delivery notifications to your device |
| Non-UPS packages not showing alerts | Track through the original carrier’s service | You understand notification limits correctly |
Contacting UPS Customer Support
You don’t have to solve everything alone. UPS support can help with any issue. There are many ways to reach them.
Call the UPS customer service phone number to speak with a real person. They handle questions about registration, verification, and features. Have your information ready: your account email, tracking numbers of any affected packages, and a clear description of the issue.
Online chat support is available at specific hours throughout the day. The UPS website shows you exactly when support agents are online and ready to chat. This option works great if you prefer typing instead of calling.
Visit the help section on the UPS website for articles and guides. You might find answers without waiting for support. Social media support channels let you message UPS on Facebook and Twitter. Response times are usually quick on these platforms.
When you reach out for help, be ready with your account email, any tracking numbers related to your issue, and a clear description of what’s happening. This information helps support teams help you faster and get your problem fixed right away.
Maximizing Your UPS My Choice Experience
You now have tools to control your package deliveries. Use your account wisely and stay organized. This section will show you how to protect your packages and enjoy smooth delivery experiences.
Best Practices for Managing Deliveries
Check the app or email often during busy seasons. Keep your contact info up to date. This way, you won’t miss any updates about your shipments.
Update your delivery instructions with the seasons. For example, give different instructions for winter. This helps drivers know where to leave packages safely.
Use vacation holds to stop packages from piling up. This stops thieves from knowing packages are waiting. Photo proof of delivery confirms your items arrived safely. You can see where the driver left your package.
Tips for Avoiding Delivery Problems
Give clear, detailed delivery instructions. Tell drivers about gates, apartment numbers, or safe spots. Make sure the delivery address is correct when ordering online.
Be aware of items that need signatures. Plan to be home or arrange for someone to accept the package. Talk to neighbors about package receipt for valuable deliveries. They can watch for your packages and let you know when they arrive.
Consider UPS Access Point locations for secure pickup. These locations store your packages safely until you pick them up. All these practices work together with UPS My Choice to give you complete control.
Staying Updated on New Features
Watch for announcements about new UPS My Choice features. Follow UPS on social media for tips and updates. Read emails from UPS about service enhancements.
Set aside time to review your account settings. This way, you can discover features you might have missed. You made a smart choice by signing up for UPS My Choice. You now have control and convenience over your deliveries.
You will never miss an important package again. Your deliveries are secure, organized, and exactly where you want them to be. Enjoy the peace of mind that comes with being in charge of your shipping experience.
