When tracking your international shipment with Hermes / Evri, one of the status updates you may come across is “Received at International Hub.” This update indicates that your package has successfully arrived at the international sorting hub in the destination country.
Receiving this update is an important milestone in the delivery process, as it signifies that your package has cleared customs and is now at the sorting facility responsible for further processing. From here, your package will be dispatched to a hub closer to your address for final delivery, ensuring a seamless transit.
It’s worth noting that the delivery of your package may be completed by Evri or a third-party carrier, depending on the destination country. Rest assured that regardless of the carrier involved, every effort will be made to ensure the safe and timely delivery of your parcel.
In some cases, you may find that the tracking status appears to be stuck on “Received at International Hub.” This can happen due to backlogs or unforeseen delays in the sorting and transportation network. In such situations, it is recommended to be patient and allow some time for the issue to resolve itself.
If, however, your package does not arrive within a reasonable timeframe or if you have any concerns about the tracking updates, it is advisable to contact Evri directly. Their team will be more than happy to assist you with any issues or inquiries you may have regarding your shipment.
Key Takeaways:
- When tracking your international shipment with Hermes / Evri, “Received at International Hub” means your package has arrived at the destination country’s sorting facility.
- This status update indicates that your package has cleared customs and is currently being processed for final delivery.
- Delivery may be completed by Evri or a third-party carrier, depending on the destination country.
- If the tracking status remains stuck on “Received at International Hub,” give it some time as there may be backlogs causing delays.
- If your package doesn’t arrive within a reasonable period or you have concerns, contact Evri directly for assistance.
How to Track your Parcel with Evri
Tracking your parcel with Evri is a seamless and convenient process. Whether you’re the sender or recipient, you can easily keep track of your package every step of the way. Here’s a simple guide on how to track your parcel using Evri’s tracking tool:
- Start by obtaining the 16-digit tracking number provided by the sender or mentioned in your order confirmation. This unique identification number is essential for tracking your parcel.
- Visit the Evri website and locate the tracking tool. It’s usually found on the homepage or in the navigation menu.
- Enter the 16-digit tracking number into the designated field on the tracking tool page and click “Track.”
- Voila! You will now be able to view the live tracking information of your parcel, including its current location and estimated delivery date.
It’s important to keep in mind that various tracking points may appear during your parcel’s journey, indicating milestones such as acceptance, processing, sorting, and departure. These tracking points provide valuable information and give you insight into the progress of your delivery.
If at any point you’re unsure about the location of your parcel or need assistance with tracking, don’t hesitate to reach out to the sender directly. They will be able to provide you with additional information or address any concerns you may have.
Tips for Successful Parcel Delivery and Rescheduling
When expecting a delivery, it is helpful to keep track of the delivery progress by checking for updates from the sender. The sender will usually provide an email notification on the day of the scheduled delivery, including the delivery time slot and a link to track the parcel’s progress.
If the attempted delivery is unsuccessful, the courier will leave a card with information about the next delivery attempt and a tracking number. In case you won’t be available for the next delivery attempt, you can easily reschedule the delivery or designate a safe place for the courier to leave the parcel.
After the delivery is successfully made, you may receive a notification confirming the arrival and providing details such as the location, name, and signature of the person who made the delivery. It is always recommended to keep track of any communication or emails from the retailer to stay updated on the delivery process.
FAQ
What does the “Received at International Hub” status update mean in Hermes / Evri Tracking?
The “Received at International Hub” status update indicates that the package has arrived at the international sorting hub in the destination country. It signifies that the package has cleared customs and is now at the sorting facility responsible for further processing before being dispatched to a hub closer to the recipient’s address for final delivery.
What should I do if the tracking status is stuck on “Received at International Hub”?
If the tracking status shows “Received at International Hub” and there are no further updates, it is recommended to wait and see if the issue resolves itself as there might be backlogs causing delays. However, if the package does not arrive after a reasonable amount of time, it is advisable to contact Evri directly for assistance.
How can I track my parcel with Evri?
To track your parcel with Evri, you can use the 16-digit tracking number provided by the sender or mentioned in your order confirmation. Both senders and recipients can track parcels using this tracking number. If the courier has attempted delivery and left a calling card, you can use the eight-digit number on the card to track your parcel instead. Evri also offers a tracking tool on their website that allows you to view the live tracking information of your parcel.
What should I do if I’m unsure about the location of my parcel or need assistance with tracking?
If you are unsure about the location of your parcel or need assistance with tracking, it is best to contact the sender directly. They will have access to detailed information about your shipment and can provide the necessary assistance.
How can I reschedule a delivery or designate a safe place for the courier to leave the parcel?
If you won’t be available for the next delivery attempt, you can easily reschedule the delivery or designate a safe place for the courier to leave the parcel. The courier will usually leave a card with information about the next delivery attempt and a tracking number. You can follow the instructions on the card to reschedule the delivery or update the delivery preferences.
How will I be notified about the delivery of my parcel?
When expecting a delivery, the sender will usually provide an email notification on the day of the scheduled delivery, including the delivery time slot and a link to track the parcel’s progress. After a successful delivery, you may also receive a notification confirming the arrival and providing details such as the location, name, and signature of the person who made the delivery.