The “Record item customs information (INB)” status update indicates that a shipment has entered customs clearance and the necessary information for import has been recorded. INB stands for “Inward Bound,” indicating that the package is currently with customs inside the destination country.
This update can often cause frustration as it usually signals a delay in the delivery process. While the information has been recorded by customs staff, it can be difficult to determine if clearance has been granted. As a recipient, you will need to wait for follow-up alerts to know the actual status of your shipment.
However, if your tracking is stuck on this update, it is recommended to wait for at least 7 business days before making any inquiries. It is important to note that this update does not necessarily mean there is an issue with the shipment, as it is simply being delayed for customs processing. In most cases, the package will eventually clear customs and continue on its delivery journey without the need for any action from you.
Key Takeaways:
- The “Record item customs information (INB)” status update means that your shipment has entered customs clearance.
- INB stands for “Inward Bound” and indicates that the package is currently with customs in the destination country.
- If your tracking is stuck on this update, it is recommended to wait for at least 7 business days before making any inquiries.
- This update does not necessarily mean there is an issue with the shipment; it is simply being delayed for customs processing.
- In most cases, the package will eventually clear customs and continue on its delivery journey without any action required from you.
| Next Steps for Stuck Tracking |
|---|
| Remain patient and wait for the package to clear customs, which usually takes around a week. |
| Consider using a universal tracking app like 17Track or ParcelsApp to stay informed about your package’s status. |
| Check for status updates on the tracking page or contact the carrier for any additional information customs may require. |
| If necessary, involve the sender to provide the required information to customs. |
| Be prepared to pay any applicable customs duties or taxes for the release of the package. |
What to Do If Tracking is Definitely Stuck on “Record Item Customs Information (INB)”
If you’ve been patiently waiting for your package but it’s still stuck on the “Record item customs information (INB)” update, it may be time to take action. Generally, it’s recommended to wait for about 7 days to allow for potential delays in customs clearance. However, if no further updates or communication from the carrier have been received, it’s important to reach out for assistance.
The first step is to contact the carrier responsible for the final delivery of your package. If you’re unsure which carrier that is, begin by getting in touch with the carrier that handled the shipment in the origin country. They can either conduct the necessary inquiries or guide you to the appropriate carrier for further assistance.
Additionally, it’s advisable to contact the seller or the company you made the purchase from. Their involvement may be necessary if the package is lost or missing in transit. They can provide valuable support in locating the package or initiating any required investigations.
Remember, even though the “Record item customs information (INB)” update may be frustrating due to the delay, it’s important to exercise patience initially. Packages often continue progressing through the delivery infrastructure, and more updates will be provided once it begins moving again. However, if a significant amount of time has passed, around 7 business days, and there is still no progress or communication, it’s recommended to contact both the sender and the carrier to escalate the matter and locate the shipment.
FAQ
What does "Record Item Customs Information (INB)" mean?
The “Record Item Customs Information (INB)” status update indicates that a shipment has entered customs clearance and the necessary information for import has been recorded.
Why is my tracking stuck on "Record Item Customs Information (INB)"?
This update signifies that your package is being held in customs temporarily while the necessary information is recorded. It does not necessarily indicate a problem with the shipment.
How long should I wait if my tracking is stuck on "Record Item Customs Information (INB)"?
It is recommended to wait for at least 7 business days before making any inquiries as packages often progress through the delivery infrastructure and more updates will be provided once it starts moving again.
Should I use a tracking app if my package is stuck on "Record Item Customs Information (INB)"?
Yes, you can consider using a universal tracking app such as 17Track or ParcelsApp to stay informed if your package has been picked up by a third-party carrier for delivery.
What if customs requires more information before releasing my package?
If customs requires more information, the carrier will typically reach out to you through status updates on the tracking page or direct contact via phone or email. In some cases, the sender may need to be involved if the required information is only available through them.
What should I do if my package is still stuck on "Record Item Customs Information (INB)" after a reasonable amount of time has passed?
If a significant amount of time has passed (around 7 business days) and there is still no progress or communication, it is recommended to contact both the sender and the carrier to locate the shipment.